**All customers receive free standard shipping on orders over $116.88 **
| Amount/Expedited | Freight | Delivery Time |
|---|---|---|
| Over $116.88 | Free | 7-15 working days |
| Down from $116.88 | United States: $5.99 | 7-10 working days |
| International: $6.99 | 7-15 working days | |
| Urgent | United States: $10 | 5-7 working days |
| International: $12 | 7-10 working days |
*Please note: Working days do not include weekends and public holidays and delivery times are strictly approximate, delivery times in rural areas may be longer and we do not currently deliver to PO Boxes and APO addresses.
If there are any delivery delays for your products, for example a product we are producing is out of stock, then we will contact you by phone or email to advise you of this delay.
If you are unable to get home in time to receive your delivery, simply add “ATL” to the beginning of the address to request an “Authorized to Leave” note on your order. After selecting this option, Voill and the courier company will not be held responsible if your package is stolen. If you have any other special requirements, please email directly to [email protected].
Partial Shipments
Most orders are fulfilled from our distribution center located at 8239 Grandstaff Dr Sacramento CA 95823 US, but due to inventory availability, your order may be split and fulfilled from multiple locations. If you have received your order but are missing items, your package may have been split into multiple shipments. If this is the case, you should receive a split shipment notification email after purchase.
Combined Order Shipping
If you place two different orders with the same address and contact information, we will confirm with you whether to place duplicate orders. After confirmation, we will merge the orders and notify you by email.
Order Tracking
Once your order is packed, you will receive an email with a tracking number so you can track your package. If you do not receive this email, please check your Junk and/or Spam folders as it may have been filtered.
Import/Customs
If you order over a certain amount, customs fees may apply. Any customs duties or import taxes will be charged once the package reaches the destination country. These charges must be paid by the recipient of the package.
Unfortunately, we have no control over these fees and cannot tell you how much they will be, as customs policies and import duties vary widely from country to country.
We recommend that you contact your local customs office to find out current fees before ordering so you are not surprised by unexpected charges.
VAT
All orders shipped within the EU are subject to VAT. All non-EU countries do not charge VAT.