The answer is yes!
Most of our products have been steamed prior to packaging; however we do not pre-wash our garments.
Turn item inside out and machine wash in cold water with mild detergent. Tumble dry on low heat. Avoid using fabric softener on items with moisture-wicking properties.
We product test all of our products for a minimum of 25 wash/dry/wear cycles. Therefore, for maximum color fastness, we recommend that customers close all fasteners (zips, Velcro, snaps, etc.) and wash the garment inside out. This will extend the life and color of their products.
Yes, sizing should be true to size and comply with industry standards.
The T-shirt I ordered does not fit as expected and I would like to exchange it for a different size. What can I do?
You can send your item back to us, please include a note with details of the exchange you would like to make. If the item you want is in stock, we will be happy to make an exchange. It’s best to email [email protected] first to make sure the item you want is actually available.
On every product page you’ll find our size and fit guides to help you find the best option. The size chart refers to the actual size of the garment.
Please keep in mind that there is a 1-2% tolerance on dimensions compared to the size chart.
Our ability to withstand the cold is affected by a variety of external factors, such as wind and humidity, as well as internal factors, such as fatigue or the number of layers we wear, and is different for everyone. In other words, temperature ratings should be somewhat subjective, as your personal comfort zone may vary by up to 5°C (41°F).
For example,
• If you are sensitive to cold, a jacket rated 0°C to -10°C (32°F to 14°F) may protect you from 5°C to -5°C (41°F to 23°F) comfort zone, or -5°C to -15°C (23°F). to 5°F) comfort zone (if you tend to be warmer or more active).
• If you are sensitive to cold, jackets rated -10°C to -25°C (32°F to -13°F) will protect you from -5°C to -20°C (23°F to -4° F) comfort zone, or -15°C to -30°C (5°F to -22°F) comfort zone if you tend to be warmer or more active.
• If you are sensitive to cold, a jacket rated -15°C to -30°C (5°F to -22) may give you -10°C to -25°C (14°F to -13°F ) comfort zone, or -20°C to -35°C (-4°F to -31°F if you tend to be warmer or more active) comfort zone.
Orders placed online are usually completed within 2-3 business days. Please note that during promotions and holiday periods we handle higher order volumes and expect longer shipping and delivery delays.
Once your order leaves our warehouse, any updated and modified delivery times will be reflected on your tracking number.
We’ve made some exciting new changes to the platform that allow us to ship from different fulfillment centers. This means your order may be sent in multiple packages to ensure you receive it as quickly as possible. We will email you a tracking number when your item ships.
Things move quickly here and orders are processed quickly. Please note that we cannot guarantee that any changes can be made once your order has been placed. Please make sure all information is correct and complete before submitting your order online.
All hope is not lost! Sometimes your package is just waiting in an unexpected place. We strongly encourage you to contact your neighbors, check your backyard, and call your local post office to see if they are holding your package for you.
After your package is marked as delivered, please wait one full business day before contacting the shipping provider or our customer service team to learn about the whereabouts of your package.
We are gradually working to expand our range of products in our specialty areas, however, we will not disclose specific launch dates for new designs. We tend to only add one or two new designs each season and focus on making a small number of products very well.
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